Travelodge CEO Faces Backlash After Assault Victim Sends Unanswered Complaint

Travelodge's CEO was sent a serious complaint email by the victim one month after the attack but did not respond.

The victim was assaulted by Kyran Smith, who gained access by falsely claiming to be her boyfriend.

BBC

Smith was jailed for seven-and-a-half years.

Over 20 MPs demanded a meeting to discuss security failures and the insulting £30 refund.

Prime Minister Starmer wrote to Boydell after she canceled the meeting.

The victim felt deflated after the meeting and says her actions were questioned.

Smith gained access after lying to staff and showing ID which was accepted despite not belonging to the victim.

Other hotel guests reported being able to bypass security measures easily.

BBC

Travelodge made immediate changes to its door key policy after the incident.

The victim emphasized she had locked her door, calling deadbolt defense deflection.

The victim was initially offered an insulting £30 refund.

Over 20 MPs from multiple parties signed a letter demanding accountability.

Boydell's cancellation of the meeting was seen as inadequate accountability.

Only after intense pressure did Travelodge agree to meet MPs.