Netomi CEO Puneet Mehta Says AI Boom Could Drive $5 Trillion Stablecoin Demand

Netomi founder and CEO Puneet Mehta predicts that the rapid expansion of the artificial intelligence industry will drive significant demand for stablecoins and blockchain-based payment systems, arguing that AI and crypto are complementary rather than competing technologies.

“Netomi CEO says $5 trillion AI customer experience market could boost stablecoin demand Puneet Mehta, a former high-level Wall Street engineer and data scientist, said the rapid expansion of AI enterprise software will increase demand for stablecoins and blockchain”

@coindesk

Mehta said the global customer experience market—currently valued at roughly $500 billion—could grow tenfold to $5 trillion by 2030, powered largely by AI agents that handle customer interactions, process transactions, and manage payments autonomously.

@coindesk

In Mehta’s framing, “AI agents operate 24/7 and need to settle transactions in real time,” and he argues that “Traditional banking systems have cut-off times, settlement delays, and geographic restrictions.”

He also ties stablecoins to that requirement by describing them as pegged to fiat currencies like the U.S. dollar and suitable for routine transactions such as subscription payments, microtransactions, and cross-border settlements between AI agents.

Mehta told CoinDesk that the customer experience industry will become a $5 trillion market by 2030 and that the growth will create demand for stablecoins and blockchain-based payment infrastructure rather than pull capital away from crypto.

He argued that “Customer experience today is structured as a silo,” and he said that once AI can autonomously connect systems and processes, it “unlock[s] a much bigger category.”

Cryptonews.net

Mehta also rejected a zero-sum narrative, saying “The idea that AI is simply sucking capital away from crypto is a fundamental misunderstanding of where technology is heading,” and he added, “We are not in a zero-sum battle for venture dollars.”

CoinDesk further reports that Netomi’s Series C round was backed by Accenture Ventures and Adobe Ventures, and that Netomi’s latest raise brings its total funding to $168 million while Mehta declined to disclose the company’s valuation.

While Mehta’s thesis centers on AI-driven demand for always-on settlement, Paradigm and the Hyperliquid Policy Center urged the U.S. Treasury, FinCEN and OFAC to narrow April’s proposed AML rules implementing the Stablecoin GENIUS Act.

“The rapid expansion of the artificial intelligence industry is expected to drive significant demand for stablecoins and blockchain-based payment systems, according to Puneet Mehta, founder and CEO of AI customer experience platform Netomi”

Cryptonews.net

In a letter reported by BitcoinWorld, the groups warned that imposing strict liability on secondary-market smart-contract trades on DEXs and peer-to-peer platforms is “technically unenforceable,” and they argued such rules could force issuers to restrict stablecoin functionality or exit the U.S.

The proposal, as described by CryptoRank, would treat stablecoin issuers similarly to traditional financial institutions under the Bank Secrecy Act (BSA), while Paradigm and HPC said AML obligations should apply to primary market transactions where customer identification is feasible.

CryptoRank adds that the Treasury Department has not yet responded publicly to the letter, and it says final regulations are expected later this year, shaping how stablecoins and DeFi operate in the United States.