United Launches TSA Wait Time Feature in Mobile App at Seven Hub Airports
Key Takeaways
- United app adds estimated TSA wait times at seven U.S. hub airports.
- Includes separate estimates for standard screening and TSA PreCheck lanes.
- Pilot program launched amid government shutdown causing understaffed TSA checkpoints.
TSA Wait Time Tracker
United launched a TSA wait time tracker in its mobile app at seven US hub airports.
“The United Airlines app has been updated with streamlined access to AirTag baggage tracking”
The feature offers lane-specific estimates for standard security and TSA PreCheck.
Jason Birnbaum said the app lets customers know what to expect and better plan their trip.
Shutdown Context
The TSA wait time rollout comes after the DHS shutdown left TSA agents working without pay for over 45 days.
Most agents began receiving back pay earlier in the week following an executive order.
The app also streamlines AirTag baggage tracking.
Pilot Limitations
The tracker is initially a pilot covering seven hub airports, not all US airports.
“United Airlines incorporó estimaciones de tiempos de espera en los controles de la Administración de Seguridad en el Transporte (TSA) dentro de su aplicación móvil”
Estimates rely on TSA data supplemented by United’s internal analytics.
United also expanded a silicone ring bag tag program with Apple.
Mixed Market Reaction
United's stock climbed more than 8% following the announcement.
The TSA tracker is part of a broader push to regain customer trust.
The initiative highlights how airlines leverage data to enhance transparency.
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