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Hotel cancels immigration bookings
The Department of Homeland Security (DHS) publicly accused the Hampton Inn by Hilton in Lakeville, Minnesota of canceling reservations for ICE and other immigration agents.
“The Department of Homeland Security accused a Hilton hotel in the Minneapolis area of launching a "coordinated campaign" to refuse service to immigration agents”
DHS posted screenshots of emails showing the property would not house immigration personnel and that bookings were being canceled.
DHS said the action was part of a coordinated campaign to refuse service to DHS law enforcement, and the episode drew swift corporate and public responses.
Hilton said the Lakeville hotel is independently owned and operated, initially reported that the owner had apologized and was resolving the matter, and then moved to remove the franchise from its systems after assessing the situation.
The hotel's management company, Everpeak Hospitality, apologized and said it would contact affected guests.
Hotel cancellations controversy
Hilton and the franchise operator emphasized that the Lakeville property is independently owned and that the cancellations do not reflect corporate policy.
Hilton said the actions were not company values and that it was investigating.
Everpeak Hospitality called the behavior 'inconsistent with our policy,' apologized, and said it was working to accommodate impacted guests.
DHS officials, however, said they had not been contacted by the owner as Everpeak claimed.
DHS Assistant Secretary Tricia McLaughlin questioned the management company’s statement that it had 'moved swiftly to address' the issue.
Hotel refusal controversy
The controversy intensified after a video surfaced showing a front‑desk worker again refusing to host immigration agents.
“Conservative journalist Nick Sortor recorded a late-night visit in which a front-desk worker told him the hotel still wouldn’t accept ICE/DHS agents, prompting Hilton to say the video raised concerns and to remove the property from its systems.”
Conservative journalist Nick Sortor recorded a late‑night visit in which the employee told him the hotel still would not accept ICE/DHS agents.
Hilton said the video raised serious concerns and removed the Lakeville property from its systems.
Local coverage noted the episode occurred amid protests and a federal Operation Metro Surge that brought additional ICE and Homeland Security agents to the Twin Cities.
Responses to hotel cancellations
The reaction from politicians, law-enforcement advocates and legal observers has been sharp.
Republican Rep. Clay Higgins called the cancellations 'outrageous and deeply disrespectful' and said Hilton should lose federal business accounts if it denied rooms for political reasons.
The National ICE Council's president called the reported ban discrimination.
Legal scholars warned the refusal could trigger state public-accommodation claims and raise questions about federal procurement or GSA contracts.
DHS's Office of the General Counsel is reviewing whether contract clauses were violated.
Potential hotel contract fallout
Outlets note possible procedural and contractual consequences beyond immediate fallout.
“Hilton responded that the hotel is independently owned and operated, that the actions do not reflect Hilton’s values, and that it is investigating the matter and has been in contact with the property, which apologized.”
Hilton Worldwide said it was conducting a corporate compliance audit of the Minneapolis property.
A DHS review could lead to GSA or procurement actions if federal lodging contracts were affected.
Coverage diverges on culpability: several outlets stress the franchise model and say the hotel was independently owned and operated.
DHS framed the emails as evidence of a coordinated refusal in Minneapolis.
These conflicting accounts leave open questions about whether further discipline, suspension of federal accounts, or legal action will follow.